Terms & Conditions

Please read the Terms and Conditions carefully before using and accessing this Site.

Introduction

The internet web site cyclesafrica.co.za/shop ("Site") is owned and operated by Cycles Africa. The Terms & Conditions below set out the provisions by which you may use and access the Site:

  • Be granted use and access of the Site, including any and all pages of the Site, pages and information linked to it that are owned and managed by Cycles Africa
  • Order and purchase products from Cycles Africa through the Site by using and accessing the Site
  • You agree to be bound by the Terms & Conditions
  • By registering on the Site, you agree to accept email communications from Cycles Africa

If for some reason you do not accept to abide by the Terms and Conditions then please do not access or use the Site.

About Cycles Africa

Cycles Africa was an Importer and Wholesale distribution company in the sporting goods market, specialising in bicycle parts and related products. We supplied to South Africa and some African, Sub Saharan Countries.

Shipping and Handling

Subject to availability and receipt of payment, orders are usually processed within 24 hours and delivery confirmed by way of email with full tracking reference for the selected method of shipping. Shipping costs, will appear in the check-out section of the website and again in the email confirmation. You can also check if your order has shipped by using the "Track my Order" tool on the right hand side of the home page.

All products offered by Cycles Africa are shipped within South Africa using Globeflight door to door service.

www.globeflight.co.za

Delivery Options

Immediate Dispatch - All orders

We'll aim to deliver within 3-5 working days* and we'll e-mail you as soon as your parcel is despatched. If there are any unexpected delays caused by us, we'll keep you informed.

If you selected " Immediate Dispatch" as your shipping option, your order will be dispatched as soon as full payment reflects in our bank account.

* we are not responsible for delivery times as they are provided by the courier, exclude weekends & bank holidays, and may change depending on package destination and during peak periods. Please note that our carriers are unable to follow specific delivery instructions (e.g. leave with a neighbour etc.)

Returns and Refund policy

Our returns policy is summarized below*. If you have any questions just CONTACT US, we'll be glad to assist.

What do I do if an item I've ordered is no longer wanted?

We hope that you will be very happy with your order from Cycles Africa, but if you wish to return or exchange an unwanted item we'll be very happy to help you within 30 days of purchase.

Notice of your intent to return an item must be received by Cycles Africa within 48 Hours of receipt of the goods. Returned goods must be unused with no marks or signs of wear and be in their original packaging, with labels etc, so that they can be re-sold. We will refund the price of returned products to the purchaser, less 10% of the purchase price as a restocking fee. The cost of any freight will also not be refunded.

No products may be not returned as Cycles Africa is no longer the distributor for these brands. These items are on final clearance. Warranty claims for these items should be direct to the appropriate SA distributor or directly with the manufacturer.
We will accept returns if we have supplied the product incorrectly.

What do I do if an item is incorrect when delivered?

Return incorrect items directly to Cycles Africa for either a refund or replacement goods, whichever you prefer; if a refund is requested, we will also refund the original delivery charge. Replacement goods are shipped free.

How do I return items?

1) Contact Cycles Africa.

We'll send you a Return Authorisation form with unique Return Authorisation number (RA #) to write on the package.

2) Pack

Pack the items carefully in their original packaging. You must enclose proof or purchase - receipt, e-mail confirmation and delivery note

3) Ship

Once packed, you must contact us to arrange collection. We will send our courier to collect it from your door

Payment options

All payments are made to directly to Cycles Africa by EFT / Bank Transfer.

Customer details

Customer details will be stored by Cycles Africa.

Transaction currency

Transaction Currency is the South African Rand (ZAR). The price includes VAT at the prevailing rate at the time of invoicing (currently 14%)

Responsibility

Cycles Africa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution.

Applicable Law

The Terms and Conditions of this website are governed and construed by the laws of South Africa and Cycles Africa chooses as its delivery address for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature; 9a Stuart Close; Somerset Business Park; Somerset West; 7130

Variation

Cycles Africa may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Copyright

All information contained in this website is copy written by Cycles Africa, including all source code, content and images.

Pricing Errors and Omissions

Cycles Africa makes every effort to ensure that the pricing and information in this site is up to date. How ever we cannot be held responsible for any errors in pricing or omissions.

Out Of Stock Items

Cycles Africa makes every effort to ensure that the inventory shown on the site is up to date. There may however be times when we are out of stock of a particular item. As this is a stock clearance shop, once an item becomes out of stock it will not be restocked.

Commitment to customer

We're committed to making the use of our website as every bit as enjoyable!

We will:

  • ship your order as soon as we can... (see delivery information)
  • replace goods which aren't suitable... (see returns information)
  • never share your personal information with anyone else, other than the dealer you nominate during checkout in order for them to fulfill the order process... All your personal and contact information (including e-mail address) will be treated as strictly confidential... (see our privacy policy)
  • help you the best that we can... if you have any questions or problems simply contact us

Company Information

This website is managed by Cycles Africa and is based in South Africa trading under the name Cycles Africa.

Contact Details

Postal Address: Po Box 508; Somerset Mall; 7137

email: info@cyclesafrica.co.za

phone: 021 851 7613